Our hotels offer privates transportation in/out upon reservation. The rates are based in number of persons. Please contact our reservations department for more information.

To reserve a private transfer, please send an email to: [email protected] and [email protected] with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Number of cases/luggage

We do not offer shuttle services.

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Definitely, Alaya Tulum has a restaurant:

• Restaurant Alaya Restaurant:
 • Mexican, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:30 to 21:00.
 • Price range: $$

Restaurant Alaya Restaurant menu

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 20 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

No, we do not have a swimming pool. Instead, we invite you to enjoy the beauty of nature, white sand beaches and the pristine turquoise water of the caribbean ocean

Enjoy private yoga lessons or group wellness retreats with an organic network of yogis for unforgettable experiences on the beach. With an emphasis on spiritual and physical growth, our empowering classes enlighten the mind and body while basking in the timeless beauty of the Mayan culture. Daily yoga class is available for the hotel guests at no additional charge.
Click here for more details

Children are welcome.
Children up to 11 years old can stay with their parents for free.
Kids price applies for children:
•between 12 and 17 years old (30 USD/night).
Adult rate applies from 18 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don’t offer a kids club.
We are sorry, but we don’t have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: [email protected].

We have 30 rooms.
(Max 80 Pax)
• 3 Casa Alaya Ocean Front of 93 m² with a capacity of up to 6 guest(s).
• 3 Ocean Front Suite of 20 m² with a capacity of up to 3 guest(s).
• 6 Partial Ocean View Deluxe Double of 25 m² with a capacity of up to 4 guest(s).
• 6 Ocean View Suite of 20 m² with a capacity of up to 2 guest(s).
• 2 Family Villa of 35 m² with a capacity of up to 4 guest(s).
• 2 Garden Villa of 20 m² with a capacity of up to 3 guest(s).
• 3 Garden Apartment of 42 m² with a capacity of up to 3 guest(s).
• Main amenities: air conditionner, non smoking.

Alaya Hotel offers a Day Pass service for external visitors. It is free of charge; however, a minimum consumption of $35 USD per person per day in the restaurant and bar is required.

The day pass is available from 10:00 to 18:00.

Available for free:
Umbrella

Available for a fee:
Bike : 18 USD / day
Car : 70 USD / day
Motor scooter : 60 USD / day

Not available:
Electric bike
Portable wifi
Stroller
Golf equipment
Ski equipment
Boat
Mobility scooter
Wheelchair

We offer 2 rate plans
– Room only
– Breakfast included

Upgrades are always possible when available & paying the difference between the original price of your room and the room you want to upgrade to and we are always happy to help you

We are able to accommodate special requests
The following items are available:
– Champagne
– Prosecco
– Wine
– Cake
– Flowers
– Rose petals
– Balloons

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50% of the value of the reservation will be collected at the time of reservation.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Alaya does not have a Spa but our Concierge can reserve a massage in your room or at the yoga studio for you during your stay.
– Relaxing massage 60 mins/105$ – 90 mins 125$
– Deep tissue 60 mins/105$ – 90 mins 125$
– Reflexology 60 mins/90$
– Hot stone massage 90 mins/140$
– Mayan clay wrap 90 mins/140$

Small dogs are accepted 5kg maximum. No extra fee will be charged. In case of any damage, the owner will have to cover it.
• Pets are accepted in all bars and restaurants.

Breakfast is open to guests and visitors:
• Price per adult: 20 USD
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Our Group Wellness Retreats offer a holistic experience, focusing on physical practice, mental and spiritual wellness. Our retreats also provide a variety of wellness activities, including meditation sessions, sound healing and nutritional workshops, to help nourish your body and mind.
•For more info about our meeting rooms layout, click HERE.

Our hotel is part of Ahau Collection.
– Star rating: 4 stars.
– Service category: Luxury.
More info here