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Frequently Asked Questions – Alaya Tulum

What is the cancellation policy for Alaya Tulum hotel ?

Flexible Policy

The cancellation policy of the hotel indicates that the cancellation penalty is as follows:
For cancellations between 0 and 14 days before arrival the penalty of 50 % of the total reservation
For cancellations between 15 and 365 days before arrival the penalty of 100 USD

Does hotel Alaya Tulum offer private transfer to/from airports or train stations?

Our hotels offer privates transportation in/out upon reservation. The rates are based in number of persons. Please contact our reservations department for more information.

Can I make a private transfer reservation to/from the Alaya Tulum hotel?

To reserve a private transfer, please send an email to: [email protected] and [email protected] with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Number of cases/luggage

Does Alaya Tulum hotel provide shuttle services to and from airports ?

We do not offer shuttle services.

Does Alaya Tulum hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Is there a restaurant in Alaya Tulum hotel ?

Definitely, Alaya Tulum has a restaurant:

• Restaurant Alaya Restaurant:
 • Mexican, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:30 to 21:00.
 • Price range: $$

Restaurant Alaya Restaurant menu

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 20 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Is there a swimming pool at Alaya Tulum hotel ?

No, we do not have a swimming pool. Instead, we invite you to enjoy the beauty of nature, white sand beaches and the pristine turquoise water of the caribbean ocean

Does the Alaya Tulum hotel offer yoga classes ?

Enjoy private yoga lessons or group wellness retreats with an organic network of yogis for unforgettable experiences on the beach. With an emphasis on spiritual and physical growth, our empowering classes enlighten the mind and body while basking in the timeless beauty of the Mayan culture. Daily yoga class is available for the hotel guests at no additional charge.
Click here for more details

Do you accept kids at Alaya Tulum hotel ?

Children are welcome.
Children up to 11 years old can stay with their parents for free.
Kids price applies for children:
•between 12 and 17 years old (30 USD/night).
Adult rate applies from 18 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don’t offer a kids club.
We are sorry, but we don’t have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: [email protected].

How many rooms are there at Alaya Tulum hotel ?

We have 30 rooms.
(Max 80 Pax)
• 3 Casa Alaya Ocean Front of 93 m² with a capacity of up to 6 guest(s).
• 3 Ocean Front Suite of 20 m² with a capacity of up to 3 guest(s).
• 6 Partial Ocean View Deluxe Double of 25 m² with a capacity of up to 4 guest(s).
• 6 Ocean View Suite of 20 m² with a capacity of up to 2 guest(s).
• 2 Family Villa of 35 m² with a capacity of up to 4 guest(s).
• 2 Garden Villa of 20 m² with a capacity of up to 3 guest(s).
• 3 Garden Apartment of 42 m² with a capacity of up to 3 guest(s).
• Main amenities: air conditionner, non smoking.

Does Alaya Tulum hotel do day passes ?

Alaya Hotel offers a Day Pass service for external visitors. It is free of charge; however, a minimum consumption of $35 USD per person per day in the restaurant and bar is required.

The day pass is available from 10:00 to 18:00.

Is there a car rental service at the Alaya Tulum hotel ?

Available for free:
Umbrella

Available for a fee:
Bike : 18 USD / day
Car : 70 USD / day
Motor scooter : 60 USD / day

Not available:
Electric bike
Portable wifi
Stroller
Golf equipment
Ski equipment
Boat
Mobility scooter
Wheelchair

What are Alaya Tulum hotel rate plans?

We offer 2 rate plans
– Room only
– Breakfast included

Upgrades are always possible when available & paying the difference between the original price of your room and the room you want to upgrade to and we are always happy to help you

Can Alaya Tulum hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?

We are able to accommodate special requests
The following items are available:
– Champagne
– Prosecco
– Wine
– Cake
– Flowers
– Rose petals
– Balloons

What are the payment methods accepted at Alaya Tulum hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50% of the value of the reservation will be collected at the time of reservation.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Is there a spa at Alaya Tulum hotel ?

Alaya does not have a Spa but our Concierge can reserve a massage in your room or at the yoga studio for you during your stay.
– Relaxing massage 60 mins/105$ – 90 mins 125$
– Deep tissue 60 mins/105$ – 90 mins 125$
– Reflexology 60 mins/90$
– Hot stone massage 90 mins/140$
– Mayan clay wrap 90 mins/140$

Are pets (dogs and cats...) allowed at Alaya Tulum hotel ?

Small dogs are accepted 5kg maximum. No extra fee will be charged. In case of any damage, the owner will have to cover it.
• Pets are accepted in all bars and restaurants.

What is the price of breakfast at Alaya Tulum hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 20 USD
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Does Alaya Tulum hotel provide meeting rooms?

Our Group Wellness Retreats offer a holistic experience, focusing on physical practice, mental and spiritual wellness. Our retreats also provide a variety of wellness activities, including meditation sessions, sound healing and nutritional workshops, to help nourish your body and mind.
•For more info about our meeting rooms layout, click HERE.

What is Alaya Tulum hotel star rating ?

Our hotel is part of Ahau Collection.
– Star rating: 4 stars.
– Service category: Luxury.
More info here