Frequently Asked Questions – Ahau Tulum
Is there a bar at Ahau Tulum hotel ?
Take a look at our bar details below
Raw Love Cafe:
• Honesty bar
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open to public
• Pets are not accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• Casual
◦ For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
◦ For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
• No happy hour
– Have a look at our menu
Does Ahau Tulum hotel do day passes ?
We do not have day offers.
What are Ahau Tulum hotel rate plans?
We offer 2 rate plans
– Room only
– Breakfast included
Upgrades are always possible when available & paying the difference between the original price of your room and the room you want to upgrade to and we are always happy to help you
Does the Ahau Tulum hotel offer yoga classes ?
Deepen your mind/body connection with daily yoga lessons every day at 9:00. at the Yoga Shala of Ahau. Cost 20 USD per person
Click here for more details
What is the closest beach to Ahau Tulum hotel ?
We are located at the seaside.
The beach is public and is not secured by lifeguards .
Our hotel is located in front of the beach. The beach is public. The minimum consumption of snacks and drinks is 50 USD.
Main services are available: sun loungers, umbrella, bar, restaurant, and beach towels. .
Does hotel Ahau Tulum offer private transfer to/from airports or train stations?
Our hotels offer privates transportation in/out upon reservation. The rates are based in number of persons. Please contact our reservations department for more information.
Is there a restaurant in Ahau Tulum hotel ?
Definitely, Ahau Tulum has 3 restaurants:
• Restaurant Ahau Restaurant:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 07:30 to 22:30.
• Price range: $$Restaurant Ahau Restaurant website
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 70 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
• Restaurant Ahau Beach Grill:
• Seafood, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 19:00.
• Price range: $$Restaurant Ahau Beach Grill website
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 130 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
• Restaurant Raw Love Cafe:
• tegan, Family style
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 22:30.
• Price range: $$$
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Is it possible to plan celebrations at Ahau Tulum hotel?
We have several private spaces for celebrations of up to 200 guests.
We have:
– Catering service
– Wedding planning
•For more info, click HERE.
Can I make a private transfer reservation to/from the Ahau Tulum hotel?
To reserve a private transfer, please send an email to: [email protected] and [email protected] with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Number of cases/luggage
Does Ahau Tulum hotel have special offers, gift boxes or vouchers?
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
Is there a swimming pool at Ahau Tulum hotel ?
Yes, we have a pool in the Beach Club area.
Are rooms in the Ahau Tulum hotel equipped with fridge or mini bar?
We do not offer fridge or mini bar services in this property.
How many rooms are there at Ahau Tulum hotel ?
We have 24 rooms.
- 5 Master Suite Ocean Front Beach Level of 40 m² with a capacity of up to 4 guest(s).
• 5 Master Suite Ocean Front Top Level of 40 m² with a capacity of up to 4 guest(s).
• 5 Beach House Ocean Front Beach Level of 25 m² with a capacity of up to 2 guest(s).
• 5 Junior Suites Ocean Front Beach Level of 29 m² with a capacity of up to 2 guest(s).
• 5 Junior Suites Ocean Front Beach Top Level of 29 m² with a capacity of up to 2 guest(s).
• 5 Junior Suites Ocean View Beach Level of 35 m² with a capacity of up to 2 guest(s).
• 5 Junior Suites Ocean View Beach Top Level of 29 m² with a capacity of up to 2 guest(s).
• 5 Bali Hut of 30 m² with a capacity of up to 2 guest(s).
• Main amenities: air conditionner, non smoking.
Is there a spa at Ahau Tulum hotel ?
Take a look at the spa details below:
•Massage:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
– Pregnancy friendly
-Open for our guests only
-Guest price: 150 USD / circuit
-Minimum age 18 years
-Reservation is mandatory
– Provided: Bathrobe and slippers.
– Not provided: Swimsuit and swim cap.
– Mandatory: Slippers and swimsuit.
– Not mandatory: Bathrobe and swim cap.
– Facilities: Massage and Hot Rocks.
Are there any gym facilities at Ahau Tulum hotel ?
Definitely, we have a gym.
– Location: Tulum Jungle
– Open every day:
08:00 – 17:00
– Minimum age 18 years
– People under the age of 18 must always be accompanied by an adult
– No time limit
Access is free for our guests
– The gym is open to the public.
The price is 35 USD/day.
– The gym is equipped with:
• Free weights
– Facilities available at the gym:
• Showers
• Lockers
• Towels
– Membership: Link
– More info here
What time is the check in at Ahau Tulum hotel ?
You are able to check in anytime after 15:00.
We do not offer an early check-in.
Guests who arrive early can use our facilities free of charge before check-in.
Do you accept kids at Ahau Tulum hotel ?
Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 4 and 11 years old (30% of adult price).
Adult rate applies from 12 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don’t offer a kids club.
We are sorry, but we don’t have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: [email protected].
Where can I see pictures of the rooms at the Ahau Tulum hotel ?
To view photos of the establishment, please click on this LINK.
What is Ahau Tulum hotel star rating ?
Our hotel is part of Ahau Collection.
– Star rating: 4 stars.
– Service category: Luxury.
More info here
What is the cancellation policy for Ahau Tulum hotel ?
Flexible Policy
The cancellation policy of the hotel indicates that the cancellation penalty is as follows:
For cancellations between 0 and 14 days before arrival the penalty of 50 % of the total reservation
For cancellations between 15 and 365 days before arrival the penalty of 100 USD