Frequently Asked Questions – Aldea Canzul
Do you accept kids at Aldea Canzul Tulum hotel ?
Children are welcome.
Children up to 11 years old can stay with their parents for free.
Kids price applies for children:
•between 12 and 17 years old (60 USD/night).
Adult rate applies from 18 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don’t offer a kids club.
We are sorry, but we don’t have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: [email protected].
How many rooms are there at Aldea Canzul Tulum hotel ?
We have 5 rooms.
(Max 23 Pax)
• 1 Casa Chukum of 362 m² with a capacity of up to 11 guest(s).
• 1 Casa Chakté of 202 m² with a capacity of up to 6 guest(s).
• 1 Casa Chechén of 125 m² with a capacity of up to 4 guest(s).
• 1 Chechen Suite of 55 m² with a capacity of up to 2 guest(s).
• 1 Aldea Canzul Estate of 750 m² with a capacity of up to 23 guest(s).
• Main amenities: air conditionner, non smoking.
Does Aldea Canzul Tulum hotel have in-room safe?
To ensure maximum security of your personal belongings, you will find a safe in each room.
What is the price of breakfast at Aldea Canzul Tulum hotel ?
Breakfast is included.
If you prefer to have a private chef during your stay is possible, the cost for 3 services during the day (12 people) is 625 USD per day.
Is there a swimming pool at Aldea Canzul Tulum hotel ?
Each house has a private swimming pool.
Does Aldea Canzul Tulum hotel accept non residents ?
We are sorry, but visitors are not allowed.
What is the size of the beds at Aldea Canzul Tulum hotel ?
Casa Chukum rooms have 2 king size beds(190x200cm) and 3 double beds(190x135cm) and 1 single bed(190x100cm)
Casa Chakté rooms have 1 king size bed(190x200cm) and 2 double beds(190x135cm) and
Casa Chechén rooms have 2 queen size beds(190x150cm) and
Chechen Suite rooms have 1 king size bed(190x200cm) and
Aldea Canzul Estate rooms have 4 king size beds(190x200cm) and 2 queen size beds(190x150cm) and 5 double beds(190x135cm) 1 single bed(190x100cm)
Is there a restaurant in Aldea Canzul Tulum hotel ?
Aldea Canzul does not have a Restaurant, however, our guests have the flexibility to hire a private chef for their stay. Prices varies depending the services requested and number of people in the house.
Our chef treats you with bespoke meals where everything is tailored to your taste and is served in the privacy of your beach house or terrace.
Is there a spa at Aldea Canzul Tulum hotel ?
Aldea Canzul does not have a Spa but our Concierge can reserve a massage in your room or at the yoga studio for you during your stay.
– Relaxing massage 60 mins/105$ – 90 mins/125$
– Deep tissue 60 mins/105$ – 90 mins/125$
– Reflexology 60 mins/90$
Is Aldea Canzul Tulum hotel baby-friendly ?
Babies are welcome.
We are able to provide you the following items:
• Baby cot
• High chair
Do you have currency exchange service and ATM at the Aldea Canzul Tulum hotel ?
ATM available at super Chedraui and within Tulum town. At the hotel area you can find some ATMs, the closest one is 200 mts away from Aldea Canzul.
Is the reception at hotel Aldea Canzul Tulum open 24/7?
The front desk is open 24/7.
What are Aldea Canzul Tulum hotel rate plans?
We offer 2 rate plans
– Room only
– Breakfast included
Upgrades are always possible when available & paying the difference between the original price of your room and the room you want to upgrade to and we are always happy to help you
Can Aldea Canzul Tulum hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?
We are not able to accommodate special requests.
What is Aldea Canzul Tulum hotel star rating ?
Our residence is part of Ahau Collection.
– Star rating: 4 stars.
– Service category: Luxury.
More info here
What is the breakfast menu at Aldea Canzul Tulum hotel ?
*Eggs your Way
Scrambled or fried eggs / ham or bacon / refried beans / potatoes
Omelette
*Pancakes with seasonal fruits
French Toast with seasonal fruits
*Avocado Toast
Toast / avocado / olive oil / poached egg /
grilled tomatoes
*Enchiladas
*Chilaquiles
*Fresh juice/ fruit
*Yogurt / granola / cereal / toast, butter and jam
*Coffee and tea
Is it possible to plan celebrations at Aldea Canzul Tulum hotel?
We have several private spaces for celebrations of up to 200 guests.
We have:
– Catering service
– Wedding planning
•For more info, click HERE.
How can we get to Aldea Canzul Tulum hotel from the closest airport or train station ?
Are there any gym facilities at Aldea Canzul Tulum hotel ?
Unfortunately, we do not have a gym.
We can recommend you this one below:
Jungle Gym
Carretera Tulum-Boca Paila Km 7.5, Zona Hotelera Tulum, Zona Hotelera, Tulum, Q.R., México
The distance is 1.1 km from the property
Directions
What is the cancellation policy for Aldea Canzul Tulum hotel ?
Flexible Policy
The cancellation policy of the hotel indicates that the cancellation penalty is as follows:
For cancellations between 0 and 14 days before arrival the penalty of 50 % of the total reservation
For cancellations between 15 and 365 days before arrival the penalty of 100 USD